物流政策

Shipping Policy

At Momhomecare, we strive to ensure that your orders are processed and delivered in a timely and reliable manner. Please review our shipping policy below to understand our logistics practices.

1. Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. Once processed, you will receive an email with tracking information to monitor your delivery’s status.

2. Shipping Methods and Delivery Times
We offer standard and express shipping options. Estimated delivery times are as follows:

• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days

Please note that delivery times may vary based on your location and external factors beyond our control, such as holidays or courier delays.

3. Shipping Rates
Shipping fees are calculated at checkout based on your order’s size, weight, and destination. Occasionally, we may offer free or discounted shipping promotions, which will be applied automatically at checkout.

4. Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor its status. Please allow 24-48 hours for tracking information to be updated after receiving the confirmation.

5. Delays and Issues
While we strive for timely delivery, delays can occasionally occur. If your order does not arrive within the estimated delivery time, please contact our customer service team for assistance. We are committed to resolving any issues promptly.

6. Contact Us
If you have questions regarding our shipping policy or specific orders, please reach out to us at hello@momhomecare.com.au 

By placing an order with Momhomecare, you agree to the terms of this Shipping Policy.